Refund Policy
This Refund Policy sets out the circumstances under which NextGen Trader Group LTD ("NextGen Trader," "we," "us," "our") will issue a refund of Challenge fees.
1. General Rule — Non-Refundable
Challenge fees are payment for access to our evaluation platform and are, as a general rule, non-refundable once the Challenge account has been activated, regardless of your trading outcome, disqualification, or voluntary withdrawal from the Challenge.
2. Exceptions — When A Refund May Be Issued
We will consider a refund in the following limited circumstances:
Duplicate charge: You were charged more than once for the same Challenge due to a processing or technical error.
Technical failure: The Challenge account was never successfully activated due to a fault attributable to NextGen Trader, and the issue could not be resolved within a reasonable time.
Regulatory or legal requirement: A refund is required under applicable consumer protection law in your jurisdiction.
There is no general cancellation window for Challenge purchases. Once a Challenge account has been activated, the purchase is final and non-refundable outside the exceptions listed above, regardless of whether any trades have been placed.
Refund requests outside these categories will be assessed on a case-by-case basis at our sole discretion and are not guaranteed.
3. How To Request A Refund
To request a refund, contact our support team at support@nextgentrader.pro with your order number and a description of the issue. We aim to respond to and process approved refund requests within 5-10 business days.
4. Payout-Related Deductions
Where a participant has received one or more payouts from a funded account prior to a rule violation, disqualification, or account termination being identified, NextGen Trader reserves the right to reclaim, offset, or withhold future amounts owed, in accordance with the applicable Funded Trader Agreement.
5. Method And Timing Of Refunds
Approved refunds will be issued to the original payment method used for the purchase, where technically possible. Processing times vary depending on your payment provider and are generally completed within 5-10 business days of approval.
6. Changes To This Policy
We may update this Refund Policy from time to time. Changes will apply to Challenges purchased after the effective date of the update; Challenges purchased prior to a change remain subject to the policy in effect at the time of purchase.
7. Contact
Questions about this Refund Policy? Contact support@nextgentrader.pro, or write to us at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.